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How safe is it to shop on-line? |
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Shopping over the Internet is usually very safe. Like many vendors, we take many specific precautions to ensure shopping on-line at Jean-Pierre-Creations.com is as safe as shopping at your favorite fine retailer. Please visit our Security Practices
page for detailed information regarding Jean-Pierre Creations' security policies. |
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And how can you ensure that my credit card number doesn't get in the "wrong" hands? What security measures do you use? |
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We use Secure Servers (SSL) to handle ALL parts or your order transaction. Your credit card information is never transmitted via non-secure e-mail. And even though we will send you an e-mail confirming your order, we always omit your credit card
number information.
Please visit our Security Practices page for detailed information regarding Jean-Pierre Creations' security policies. |
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I'm concerned about ordering by credit card. Can I pay using some other means? |
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Yes. You have the following payment options:
- Certified Bankers Check (see note 1)
- Cashier's Check (see note 1)
- Money Order (see note 1)
Notes
- Your order will ship the next business day after receipt of cashiers check, certified bank check, or money order.
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I don't want to place an order on-line. Can I place an order over the phone? |
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Absolutely. To place an order by phone, please call us Toll Free (United States and Canada only) at:
1-(877) JPIERRE (1-877 574-3737)
Mon-Fri 9:00am to 5:00pm EST
Outside of the United States or Canada, please call us at:
978 462-5628 (Massachusetts, USA).
Mon-Fri 9:00am to 5:00pm EST
Or if you prefer, you can order by fax by printing out a copy of our Fax Order Form, filling out the form, and faxing it back to us at: 978 462 5629 (Metro Boston, Massachusetts, USA).
If you include an e-mail address or fax number, we'll confirm your order, let you know when the order shipped, and when you can expect it to arrive to your address. |
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Can I return the products if I decide I don't like them? |
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Yes. All of our products include a 30-day 100% Total Satisfaction Guarantee. If, within the first 30 days you use our product you aren't totally convinced you have bought the finest hairbrush available, please feel free to return it for a full refund
Including your original shipping costs! All of our products also feature a Lifetime Replacement Warranty against defects in materials and workmanship.
See our Return Policy page for
more information. |
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I've visited Jean-Pierre-Creations.com before but this is the first time I've placed an order. Why are there items already in my Shopping Bag? |
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If you've visited Jean-Pierre-Creations.com before and added an item to your Shopping Bag, but decided to not place the order, our shopping system "remembers" you and "holds" your current order for 24 hours.
Please note however, that for your security we NEVER display credit card or other payment information on past or pending orders. |
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I've never visited Jean-Pierre-Creations.com before but when I add an item to my Shopping Bag there are items already in there - why? |
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If the computer you are using was used by someone else to visit Jean-Pierre-Creations.com and that person added an item to the Shopping Bag but decided to not place the order, our shopping system "remembers" the order and "holds" it for 24 hours. Please note however, that
for your security we NEVER display credit card or other payment information on past or pending orders.
To remove the items from the Shopping Bag, simply click on the Empty Shopping Bag icon or Click Here to Empty Shopping Bag. |
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I have some questions about the products that aren't addressed in this FAQ. Is there a Products FAQ? |
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Yes. Please visit our Main FAQ's page for product specific Frequently Asked Questions. |
