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As you browse these pages and you find something you like, click on the "Add Item to Shopping Bag"  icon and the product will be added to your personal
shopping bag. Each time an item is added, you will have the opportunity to change item quantities, remove individual items, continue shopping, finalize your order, or empty your shopping bag.
You can check what's currently in your Shopping Bag at anytime by clicking on the "Check Shopping Bag" icon located on the top menu bar of each main page. Each time you "Check Your Shopping Bag" you will have the opportunity to change item quantities, remove
individual items, continue shopping, finalize your order, or empty your shopping bag.
If you're not currently in the "Shopping Bag Contents" window, click on the "Check Your Shopping Bag" icon located on the top menu bar of any main page.
To change the quantity or gift wrapping options for an individual item, make the desired changes and click on the "Update" Item icon  for that particular item. If your
shopping bag contains multiple items you will need to do this for each item quantity and/or gift wrapping option you wish to change.
To remove an individual item from your shopping bag, click on the "Delete" icon  for that particular item. The system will update your shopping bag contents and display the new totals.
Emptying Your Shopping Bag
You can empty your shopping bag at any time during the shopping session by clicking the "Empty Shopping Bag" button located at the bottom of the shopping screen. If you're not currently in the "Shopping Bag Contents" window, click on the "Check Your Shopping
Bag" icon located on the top menu bar of any main page.
If you're not currently in the "Shopping Bag Contents" window or on one of the Shopping Bag screens, click on the "Check Your Shopping Bag" icon located on the top menu bar of any main page.
Review your shopping bag contents and make sure the desired quantities are correct. Make any required adjustments as outlined above.
Scroll to the bottom of the browser window and click the "Begin Secure Checkout" button.
Enter your Billing Information. Next, your will need to indicate if your Billing Address and Shipping are the same. If your Billing Information and Shipping Information are different, enter the required Shipping Information followed by your payment information. If you are paying
by credit card you must enter your Credit Card Type, Credit Card Number, and Expiration Date. Finalize your order by clicking the "Continue Secure Checkout" button.
If your Billing Address and Shipping are the same, enter your payment information. If you are paying by credit card you must enter your Credit Card type, Credit Card Number, and Expiration Date. Finalize your order by clicking the "Continue Secure Checkout"
button.
After clicking the "Continue Secure Checkout" button the shopping system will double check that you haven't accidentally omitted some required Billing and Shipping Information and that credit card number and expiration date you have entered are valid. If any of
the necessary information is missing or if the credit card information is incorrect, you will be prompted to make the required changes. If all of the required information has been completed you will be presented with detailed information about your order including your Billing Information, Shipping Information, a list of the Items you are
ordering, your Merchandise Total for the Items your are ordering, along with a list of available shipping methods and their associated shipping costs.
Review your order one final time, select the desired shipping method, and press the "Finalize Secure Checkout" button to confirm and send your order.
It may up to 30 seconds for the system to process your order. Once your order has been successfully processed a confirmation page will display your order number. We recommend that you print this page or carefully make note of the order number. This will allow us to serve
you better if you have any questions regarding your order.
The jean-pierre-creations.com
online store was designed with an emphasis on giving you control over the
privacy of your credit card information and personal information.
This site uses Secure Servers
to process you order utilizing industry-standard Secure Sockets Layer (SSL)
encryption technology. SSL allows for the protection of:
- Private information about
you such as your name, mailing and e-mail addresses
- Critically sensitive
information like your credit card number
If you are using a
security-enabled browser such as Microsoft Internet Explorer (version 2.1 or
higher), or Netscape Navigator (version 2.0 or higher), or AOL
(version 3.0 or higher), any secure information you send us is encrypted,
making it virtually impossible to decipher should it be intercepted by an
unauthorized source.
Confirming you are connected to
a secure server is easy.
Netscape Navigator
- If you are using a newer version (versions 4.0 and higher), a locked
padlock 
will appear in lower left corner of your browser window. If you're using a
version of Netscape Navigator prior to Version 4.0, a solid (unbroken) key 
will appear in the left hand corner or the browser window.
Internet Explorer
- All versions of Microsoft Internet Explorer (2.1 or higher) will display a
closed (locked) padlock
in the lower right side of the browser window's status bar.
If your not
using a security-enabled browser, you can download one for free by clicking on
the Netscape Navigator or Internet Explorer buttons below.
Site Verification
The jean-pierre-creations.com web site uses a Secure Server
Digital ID issued to House of Jean-Pierre, Inc. by VeriSign, the industry leader
in security services for electronic commerce and communication.
This Digital ID (also known as
a Digital Certificate) enables your browser to confirm the identity of this site
(jean-pierre-creations.com) and that of our company, House of Jean-Pierre, Inc. before
you transmit any secure information to us.
Using this encryption
technology, the identity of our site is automatically confirmed behind the
scenes prior to the transmission of any customer
information required to complete an online order. Before sending your
information your browser checks the intended target and notifies you if the
potential receiving site looks suspicious and should be avoided.
You may display instructions
regarding how to view the Digital Security Certificate issued to jean-pierre-creations.com
by clicking on the Authentic VeriSign Site Seal below and following the
instructions displayed. A copy of this seal is located on the left border
(below the navigation buttons) of most pages. A copy of the Authentic
VeriSign Site Seal is also prominently displayed on all secure pages. A
secure page can be easily identified by looking in the browser address (URL)
bar. Addresses beginning with https://www... prefix
denote secure pages.
If you are still concerned
about the privacy of your credit card information, we encourage you to submit
your order electronically without a credit card number. To do so, fill out
the on-line order form, leaving the Credit Card Number
field blank and place a checkmark in the Call for CC
checkbox. A sales representative will contact you by telephone to
obtain your credit card payment information. Please note however, that your
order may be delayed in the event that we are unable to reach you.
If you are uncomfortable with
submitting any personal information over the Internet for any reason, please
feel free to contact us by phone or via fax to place your order. To
speak to a representative over the telephone, simply call us Toll Free from the
United States or Canada at:
1-877 JPIERRE (877 574-3773) Monday through Friday between the hours of
9:00 am and 5:00 pm Eastern Standard Time.
Outside of the United States
and Canada please call us at: 978-462-5628 (Metro Boston Massachusetts
USA) between the hours of 9:00 am and 5:00 Eastern Standard Time.
Or send us your order by
competing a copy of our Fax Order
Form and faxing to us at 978-462-5628 (Metro Boston Massachusetts, USA).
In-house Security - How We Protect Your
Information Company-wide
In addition to the on-line
security measure listed above, we take extra steps to ensure critically
sensitive information like your credit card number is kept as private as
possible in-house as well. Once your order has been processed information
such as your name and address are available to our customer service employees to
enable us to provide you with efficient and effective service. Access to
your credit card information is limited to our accounting
department.
Cookies and How We Use Them
In the highly unlikely event that any unauthorized charges should appear on your credit card as a result of shopping at Jean-Pierre-Creations.com, and your credit card company holds you liable, Jean-Pierre-Creations.com will reimburse you for this liability, up to a maximum of $50. Under the Fair
Credit Billing Act, your credit card issuing bank cannot hold you liable for more than $50 of fraudulent charges. Please refer to your credit card company's reporting rules and procedures regarding fraudulent/unauthorized use for details.
Note: The Security information listed above is a summarized version of our Security Policy. Please click here if you'd like to review the full policy.
Since 1963, Jean-Pierre Creations, Inc. has worked hard to win and maintain the loyalty and trust of its' customers. Just as we did 35 years ago we firmly believe that any information you provide us is strictly private and confidential. Accordingly, Jean-Pierre Créations adheres to the
highest ethical standards in gathering, using and safeguarding the personal information you provide to us. You have our word and promise that we will never, give, disclose, sell, or otherwise provide any company or organization with personal information about you or your shopping habits. The information you provide will be kept confidential
and will only be used to support your customer relationship with Jean-Pierre Creations and to communicate information or offers on merchandise that we believe will be of interest to you.
While site gathers non-personally identifiable information such as the visitor's domain name, browser type, operating system, and the specific web pages visited while accessing this site, we never capture the e-mail address of our customers or prospective customers unless the customers or
prospective customers provide them voluntarily. This information is captured for statistical reasons, and is only used to improve the Jean-Pierre Créations web site.
When you order products from this site, you will be asked to provide personal information such as your name, shipping address, telephone number, e-mail address and credit card billing information. This information is gathered to ensure that we are able to process your order efficiently,
provide superior service, and communicate updates regarding the status of your order. Jean-Pierre Créations limits the access of this information to those employees who need it to carry out their business functions.
Note: The Privacy information listed above is a summarized version of our Privacy Policy. Please click here if you'd like to review the full policy.
48 Contiguous States and Canada
As of November 11, 2002, Jean-Pierre-Creations.com will
charge a flat $5 shipping fee. All orders shipped within the Continental United
States are shipped via UPS Ground or U.S. Postal Mail. Canadian orders are
shipped via Standard U.S. Postal Mail. UPS Overnight service is available for an
additional $20.00 per order. UPS Second Day service is available for an
additional $15.00 per order. Please feel free to contact us if you a have
special shipment requirement.
For orders shipped to Canada, payments must be in U.S. Dollars drawn on a U.S. bank. When you use a credit card, the currency
conversion is done for you automatically. Please note that the prices listed on this web site do not include taxes and/or duty charges. Any such charges are the responsibility of the Buyer, are non-refundable, and may add significantly to your final cost--please be sure to bear this in mind when you place your order. We strongly suggest that
you contact your local Customs Agency for additional information regarding Duty and other tariffs.
Alaska, Hawaii, and Puerto Rico
As of November 11, 2002, Jean-Pierre-Creations.com will
charge a flat $5 shipping fee.
UPS Ground is not available for orders shipped to Alaska, Hawaii, and Puerto Rico. Shipments to these locations
will be sent via Standard U.S. Postal Mail. UPS Second Day service is available for an additional
$15.00 per order. UPS Overnight service
is available for an additional
$20.00 per order
Shipping Costs -
U.S. Overseas Military Bases (APO/FPO)
As of November 11, 2002, Jean-Pierre-Creations.com will
charge a flat $5 shipping fee for standard U.S. Mail service. Delivery times vary. Overnight, Second Day, and Expedited Service are not available.
All international orders are shipped by
United States Postal Express Mail Service. Because of the varying costs for shipping orders to different countries, it is not possible for us to assess a flat shipping charge
for international orders. We would, however, be more than happy to quote you shipping charges. For international shipping cost quotes, please e-mail us at: info@jean-pierre-creations.com.
For orders shipped outside of the United States, payments must be in U.S. dollars drawn on a U.S. bank. When you use a credit card, the currency
conversion is done for you automatically. Please note that the prices listed on this web site do not include taxes and/or duty charges. Any such charges are the responsibility of the Buyer, are non-refundable, and may add significantly to your final cost--please be sure to bear this in mind when you place your order. We strongly suggest that
you contact your local Customs Agency for additional information regarding Duty and other tariffs.
All of our products include a 30-day 100% Total Satisfaction Guarantee and a Lifetime Warranty against defects in materials and workmanship.
30-day 100% Total Satisfaction Guarantee
If you are not 100% convinced that you have purchased the finest hairbrush available during the first 30 days you use our product, you can return it, exchange it for another product, or get a refund, you decide - not us. If you decide to send the product back for a refund, you have our promise that we will cheerfully refund your purchase
price. No hassles, no hard time, no kidding!
What's the catch? There is none. The only thing we ask in return, is for your feedback. In order to further improve our products and services we need to know why the product did not meet your expectations. We'll ask only two questions;
- What didn't you like about the product and why?
To arrange for a return, e-mail our Customer Service department or call us Toll Free from within the USA and Canada, at 1-877-JPIERRE (877-574-3773) to request a Return Authorization (RA) Number*. Customers outside of the USA and Canada
should call 781-272-6733. Once you have your RA Number, package your return securely (preferably in the same shipping container you received it in) and note the RA number on the outside of the shipping container. Send your product return to us shipping Pre-paid as we will refuse any shipments that arrive "Collect" or
"Postage Due". We recommend that you insure your package as we can not be held responsible in the event that your return is lost or damaged in shipment. We will notify you within 24 hours or receiving your return.
* Please note: To prevent improperly routed returns, we
do not accept product returns without an RA number.
Lifetime Replacement Warranty
And in the highly unlikely event that your hair brush should fail due to a defect in materials or workmanship, we will cheerfully replace it, at no charge. We'll even ship the replacement to you for free!
Our goal is simple; we want you to be happy you decided to purchase our product. If for some reason you weren't, we want to make sure you were happy with the way our company does business and takes care of its' customers.
VIP Service Guarantee
We're not satisfied unless you are! While we strive for perfection, we also realize that sometimes things can (and do) go wrong. Perhaps your order didn't arrive when promised, or we somehow failed to meet your service expectations. We promise to make it right! And for the inconvenience we may have caused
you, we'll give you a 10% discount on your next order (some restrictions apply).
Welcome to the House of
Jean-Pierre, Inc. Web Site (herein referred to as the "Site").
Please read these Site Terms of Use which govern your use of, and purchase of,
products from our Site. By accessing, browsing, or using this Site, you
acknowledge that you have read, understand, and agree to abide by, and be bound
to, these terms and conditions. If you do not agree to the terms outlined
herein, then please do not use this Site.
House of Jean-Pierre, Inc. controls
and operates this Site from its offices within the United States. All claims
relating to and including the use of this Site and the materials contained
herein shall be governed by the laws of the United States and the State of
Massachusetts.
Site Contents, Ownership, and Use
Restrictions
The information contained in this Site, including all images, illustrations,
designs, photographs, text, and other materials contained herein, are
copyrights, trademarks, servicemarks and/or other intellectual property
(collectively referred to herein as the "Contents") owned, controlled,
or licensed by Jean-Pierre Creations, Inc / House of Jean-Pierre, Inc.
and/or its subsidiaries and affiliates are the property of their respective
owners. The name Jean-Pierre, the Jean-Pierre logo, and the Eiffel Tower logo
are trademarks and/or registered trademarks of Jean-Pierre Creations, Inc /
House of Jean-Pierre, Inc.
Jean-Pierre Creations de Paris,
Inc. / House of Jean-Pierre, Inc. hereby
grants permission to; display, copy, distribute, download, and print in hard
copy portions of this Site for the purposes of:
- Placing an order with House
of Jean-Pierre, Inc.
- Using the site as a shopping
resource.
Limitations
Except in connection with shopping or the placing of an order,
none of the Contents may be copied, reproduced, distributed, republished,
downloaded, displayed, posted electronically or mechanically or transmitted,
recorded or in any manner mirrored, photocopied or reproduced without the prior
written permission of House of Jean-Pierre, Inc. or the applicable copyright
owner.
Please note that the permission
granted herein is revoked if you breach any of these site terms and/or
conditions.
Any other use of the Contents
on this Site including reproduction for purposes other than as noted above, and
including any reproduction, modification, distribution, or republication may
violate copyright or trademark laws, and is strictly prohibited without the
prior written permission of Jean-Pierre Creations, Inc / House of Jean-Pierre,
Inc.
DISCLAIMER OF WARRANTY
House of Jean-Pierre, Inc. IS PROVIDING THIS SITE AND ITS
CONTENTS ON AN "AS IS" BASIS AND MAKES NO REPRESENTATIONS OR
WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT
LIMITATION, WARRANTIES OR CONDITIONS OF TITLE OR IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALTHOUGH House of
Jean-Pierre, Inc. BELIEVES THE CONTENT TO BE ACCURATE, COMPLETE, AND CURRENT,
House of Jean-Pierre, Inc. DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION
ACCESSIBLE ON THIS SITE IS ACCURATE, COMPLETE, OR CURRENT. Price and
availability information are subject to change without notice.
DISCLAIMER OF LIABILITY
IN NO EVENT SHALL House of Jean-Pierre, Inc. BE LIABLE FOR
SPECIAL, INDIRECT, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES
WHATSOEVER, INCLUDING BUT NOT LIMITED TO, LOSS OF USE, DATA, ARISING OUT OF OR
IN CONNECTION WITH THE USE, COPYING, OR DISPLAY OF THE CONTENTS OF THIS SITE.
In an effort to provide our
customers with the most current information, House of Jean-Pierre, Inc. will,
from time to time, make changes in the Contents and in the products or services
described on this Site.
ABOUT OUR PRICES AND OUR WARRANTIES
The prices advertised on this Site apply to Internet and Company
Store orders only. Jean-Pierre products are also available through
fine Retailers, Hair Styling Salons, and Mail Order Catalogs. Because each
retailer/reseller is free to set their own retail pricing, prices on all items
may differ from those charged at other locations. The 100% Unconditional
Satisfaction Guarantee applies only to purchases made from this site and does
not apply to products purchased through any Retailer, Wholesaler, Hair Styling
Salon, or Mail Order Catalog. The Lifetime Warranty Against Defect in
Materials and Workmanship covers the end user of the product against
product failure when the product is used for it's intended
purpose. Warranty claims arising from improper use, abuse, modification, or
general wear and tear, will be rejected. Distributors, Retailers,
Resellers and those persons and/or organizations that use the product in
commercial settings, such as but not limited to, Hair Stylists, Hairdressers,
Salons, Cosmetology Schools or other training institutes are excluded from
warranties listed herein unless otherwise specified.
All Warranty Claims must be
accompanied by a Return Authorization Number. Warranty Inquiries
should be directed to:
House of Jean-Pierre,
Incorporated
32 Ferry
Road
Newburyport, MA 01950 U.S.A.
Toll Free:
1-877 JPIERRE (877 574-3773)
Tel: 978 462-5628
Fax: 781 272-4664
We reserve the right to limit
sales, including the right to prohibit sales to re-sellers. While every attempt
has been made to present all information in an accurate fashion, we are not
responsible for typographical or photographic errors. Prices and the
availability of items are subject to change without notice.
USER COMMENTS, FEEDBACK, AND OTHER
INFORMATION SUBMISSIONS PROVIDED BY YOU
You agree that any material, information, and ideas that you
transmit to this Site or otherwise provide to House of Jean-Pierre, Inc.
("Transmissions") shall become and remain the property of House of
Jean-Pierre, Inc.
All Transmissions will be
treated as non-confidential and non-proprietary and House of Jean-Pierre, Inc.
shall be under no obligation of any kind with respect to such information and
shall be free to reproduce, use, disclose, and distribute the Transmissions to
others without limitation. Additionally, House of Jean-Pierre, Inc. shall be
free to use any ideas, concepts, know-how, or techniques contained in such
information for any purpose whatsoever including, but not limited to,
developing, manufacturing, or marketing products incorporating such information.
You further agree that House of Jean-Pierre, Inc. may use information about your
demographics and use of this Site in any manner that does not reveal your
identity.
In addition, you agree, and are
hereby put on notice, that you are prohibited from posting or transmitting to or
from this Site any unlawful, threatening, libelous, defamatory, inflammatory,
pornographic, or profane material or any other material that could give rise to
any civil or criminal liability under law. You are solely responsible for the
content of any comments you make.
TERMS OF USE REVISIONS
House of Jean-Pierre, Inc. may revise these terms of use by
updating this posting. You agree that in the event any portion of these Site
terms of use are found to be unenforceable, the remainder of these Site terms
and conditions shall remain in full force and effect. By using this Site you
agree to be bound by any such revisions and should therefore periodically visit
this page to determine the then current terms of use to which you are bound.
Copyright ©1998-1999,
House of Jean-Pierre, Inc.
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