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| Cushioned Hairbrushes | Round Styling Brushes | Start Shopping |
30-day 100% Total Satisfaction Guarantee
If you are not 100% convinced that you have purchased the finest hairbrush available during the first 30 days you use our product, you can return it, exchange it for another product, or get a refund, you decide - not us. If you decide to send the product back for a refund, you have our
promise that we will cheerfully refund your purchase price--no hassles, no hard time!
What's the catch? There is none. The only thing we ask in return, is for your feedback. In order to further improve our products and services we need to know why the product did not meet your expectations. We'll ask only two questions;
| How
to arrange
for a Product Return or Exchange
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Please
don't send your return without contacting us beforehand. Without
the proper Return Authorization Number your return shipment might be
refused, routed the the wrong department, or worst yet, lost!
Even if none of these things happen to your return shipment, the lack of a Return Authorization Number will result in your refund taking longer to process.
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Contact our
customer service department to request a Return Authorization (RA)
number. We
can be reached...
By calling us Toll Free (U.S. and Canada) Monday-Friday, 9:00am to 5:00pm (EST) at 1-877-JPIERRE (1-877-574-3773). If you are located outside of the U.S. or Canada please call 1-978-462-5628. By e-mail at cust.svc@jean-pierre-creations.com
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Once you
have received your RA Number, package your return in its original
packaging materials or a suitable shipping box and note the RA Number on
the outside of the shipping container.
NOTE: We cannot be held responsible for returns damaged in shipment. Please use suitable shipping materials and padding. Please do not send your return in a padded envelope.
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We suggest
you ship your return via UPS (preferred) or U.S. Postal Mail. If
you select U.S. Mail as your shipping method, please request Delivery
Confirmation Service as we are not responsible for packages lost in
transit.
We will notify you that we have received your return on the day we receive it. Based on information you provided at the time you requested your Return Authorization Number, we will either ship you a replacement or exchange, or issue a refund to your credit card within two business days of having received your return. |
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