<%@ Language=JavaScript %> Jean-Pierre-Creations.com - Service Quality Survey
 

Please help us gauge how pleasant your shopping experience was and effective our service and support efforts have been by filling out this short satisfaction survey.

If you have any comments you'd like to share with us we'd love to hear them!

Thank you for your participation!

 

  Order Status...    
Have You Received Your Order Yet?    
 
Yes, I have received ALL the items ordered No, my order is in transit.
Yes, but SOME Items were backordered. No, I cancelled my order.
No, I am waiting for my order to be shipped. No, I have not yet placed an order.
 
None of the above but I'd like to be entered in the Drawing.

 

 

How satisfied were you with...
Ease of Shopping
Consider the ease (or difficulty) of adding items to your shopping bag, viewing your shopping bag contents, ability/ease of changing quantities,  initiating checkout, availability of on-line help, etc.

 
Pre-Sale Service
Consider your level of satisfaction regarding  how  responsive and helpful sales and/or service staff were  to your inquiries (if applicable).
Order, Shipping, & Tracking Number Confirmation
Consider your level of satisfaction with the timeliness of Order Confirmation, Shipping Confirmation, and Tracking Number e-mail messages.
Shipping Turn-Around Time/On-Time Delivery
Consider your level of satisfaction with the amount of time elapsed from the you placed your order to the time your order shipped and how long it took to arrive.
After Sale Service
If applicable, consider how quickly and how thoroughly jean-pierre-creations.com customer service staff answered questions about your order.

 

How important were the following regarding your decision to purchase?  
Shipping Costs
How important a role did our shipping charges and policies play?
Posted Privacy and Security Policies
How important a role did  our Privacy and Security policies play?
30-Day 100% Total Satisfaction Guarantee
How important was our return policy?
Lifetime Warranty
How important was our lifetime warranty covering your Jean-Pierre hairbrush against defects in materials and workmanship?

 

  How likely is it that you would...
Purchase From Us Again
 Based on your experience shopping at Jean-Pierre-Creations.com and your experience with our products, what is the likelihood that, given the opportunity, you would purchase from us again?
Recommended Us to Friends or Family
 Based on your experience shopping at Jean-Pierre-Creations.com and your experience with our products, what is the likelihood that, given the opportunity, you would recommend us to a friend or family member?

 

How did we do?
Overall Level of Satisfaction
Overall, how satisfied were you with ALL of the aspects of your order such as: navigating through the site, quality of information you used to decide which model to purchase, the responsiveness of the company, product representation (how well the product description matched the product you received, overall product appearance and quality?

 

   
What Can We Do to Improve?
Is there anything you'd like to see us add to our web site or product line?  Do you have any suggestions on how we could improve our products or services?  If you do, we'd love to hear them! 
 
   
Your Comments Are Important to Us!
While the information you've provided thus far is invaluable in helping us measure how closely we came to meeting (and hopefully exceeding) your expectations, we'd love to hear any other comments you might have about your shopping experience or experience using our products. 
 
   
 
May we use your comments for other shoppers to see? Yes No
   
How May We Contact You?
First Name:  Last Name: 
City:  State:
E-mail Address:
 
 
 

 
 

 

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Last Updated 11/07/02